Inbound Call Center Services

Name: Invensis Inc
Address: 1000 N West St #1200, Wilmington, DE, 19801, US
Telephone: +1 (302)-261-9036
Price range: Contact for customized offers

Are you getting sidelined from your core competencies to cope with inbound calls? Do you want to invest in customer relations on top of trust and exceptional customer experience? Then, outsource our most responsive and ready-to-deploy inbound call center services to make your customer's concern a priority.

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24+

Years of Experience

13+

Industry Verticals

5000+

Experienced Professionals

Trusted by 1000+ Companies

Outsource Inbound Call Center Services to the Experts

We are a global technocratic company endeavoring to offer transformational services in customer support verticals. We are a pioneer in offering top-rated inbound call center outsourcing services such as inbound sales, order processing, loyalty programs, help desk service, hotlines, interactive voice response (IVR), live chat, and more across the globe. Our call-handling professionals always look for high customer satisfaction levels by employing their skill sets and maintaining a balance between average handle time (AHT) and first call resolution (FCR).

We are one of the top inbound call center solutions providers with years of experience serving global customers in various industries such as automotive, banking, eCommerce, hospitality, retail, real estate, and more. Through our industry-leading inbound call center solutions, we offer complete functionality and top-rated services with an ultimate focus on efficiency and quality. In addition, our customer-friendly approach and experience in handling tech support, sales inquiries, contract renewals, billing, and others help you drive both customer satisfaction and business growth.

Our Inbound Call Center Process

Receive Calls
Our agents receive incoming calls, gather customer details, and determine the nature of the inquiry for swift assistance.
Answer Queries
We listen to customer concerns, provide appropriate solutions or information along with other assistance.
Route Calls
If the resolution is beyond their scope, the team directs the calls to specialized agents or departments.
Order Processing
If the query is related to order processing, our agents assist customers with placing orders, tracking shipments, and handling returns or cancellations efficiently.
Upselling/Cross-selling
After the resolution, we also recommend additional products or services to further sales enablement.
Feedback Collection
Finally, we gather customer feedback to assess service quality and identify areas for improvement.

Our Comprehensive Inbound Call Center Services

Order Taking Services

Live Chat Support Outsourcing Services

Phone Answering Outsourcing Services

Customer Follow Up Services

Email Support Services

Medical Claims Processing Services

Technical and Help Desk Support Services

Charge Back Handling Services
Consumer Response
Medical Answering Services
Virtual Receptionist Services
Dealer Locaters And Referral Services
Direct Mail /TV Response
Directory Inquiry Services
Event Scheduling Services
Registration of Event Participants & Prospects
Ticketing Sales Subscription Services
Toll Free Response / Toll Free Services
Warranty Registration Services
Inbound Sales
Product Recall Management Technical Information
Real-Time Inventory Status Services
Sales Lead Qualification And Closure
Scheduling Sales Demos Services
Job Dispatch Services
Rebate Processing Services

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Know More About Our F&A Service

Finance and Accounting Software We Use

Our Finance & Accounting Process

Our Finance and Accounting Pricing Models

Our Finance & Accounting Data Security Process

How We Hire Finance and Accounting Experts

Know More About Our Call Center Service

Our Call Center Services Process

Our Call Center Services Pricing Model

Our Call Center Software and Technologies

How We Hire Call Center Experts

How to Get Started With Our Call Center Services

Our Call Center Data Security Process

Know More About Our RCM Service

Our RCM Tools & Technologies

Our RCM Data Security Process

How to Get Started With RCM Services

How We Hire RCM Experts

Our Revenue Cycle Management Process

Know More About Our F&A Service

Our Factoring Support Data Security Process

Factoring Support Software We Use

How to Get Started With Our Factoring Support Services

How We Hire Factoring Support Experts

Our Factoring Support Process

Our Factoring Support Services Pricing Model

Know More About Our Logistics Service

Our Data Security Process for Logistics Services

Software We Use for Logistics Support Services

How to Get Started With Our Logistics BPO Services

How We Hire Logistics BPO Experts

Our Logistics BPO Support Process

The Invensis Advantage for Inbound Call Center Services

Enhance Brand Reputation

We help you provide positive experiences to your customers by deploying effective resources like people and technology and ensure to address each customer's query in an expedited manner to enhance brand reputation.

Advanced Strategy

Our inbound call center solutions help you attract, engage and delight your customers by effectively addressing their pain points and offering them the support they need using effective and proven strategies.

Generate Immediate Response

We help you address your customer's issues immediately instead of letting them wait for long and ensure a seamless customer experience through first call resolution and average handle time.

Result-oriented Features

We deploy the latest self-help tools, like interactive voice response (IVR), and toll-free numbers, to collect necessary information, route calls to appropriate agents, and help your customers to receive effective results in minutes.

Make A Positive Impression

With avant-garde technology and experienced resources, we help you leave a positive impression on your customers, promote your business and trigger positive word-of-mouth.

Improve Business Efficiency and Productivity

We take complete control of handling inbound call center services and free you to streamline your business operation and focus on complicated areas to increase productivity.

Step-by-step process for Inbound Call Center Services

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Invensis- The Most Trusted Inbound Call Center Outsourcing Service Provider

Our clients all across the world rely on our expertise in harnessing customer interaction and satisfaction through one-of-a-kind inbound call center outsourcing services. We have indispensable resources such as avant-garde technology and robust infrastructure with all modern facilities to handle and offer inbound call center services. We receive and distribute calls, emails, and messages and offer consulting services and information about the products and services according to your customers' needs. Even our customized inbound call center outsourcing helps you to implement a flexible and agile contact platform to manage your communication needs. In addition, we are committed to providing a positive first impression and ensuring your customers feel respected and satisfied every time by implementing our technical skills, tenacity, communication skills and process-driven skills. Outsourcing inbound call center services to us helps you avail the advantages of strategic inbound call services to attain business objectives and stay ahead of the competition.

24

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

75%

First Contact
Resolution (FCR)

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

There are several benefits of outsourcing inbound call center services, including:

Cost savings: Outsourcing inbound call center services is more cost-effective than handling an in-house call center as it eliminates the investment cost on infrastructure, expensive equipment, software, and staffing.
Increased efficiency: Outsourced call centers often have more experience and expertise in handling a high volume of calls, leading to increased efficiency and faster resolution of customer issues.
Improved customer service: inbound call center outsourcing companies focus on providing high-quality customer service and have the resources to handle a wide range of customer inquiries and complaints.
Scalability: Outsourced call centers can easily scale up or down to meet changes in call volume, allowing businesses to adjust their customer service needs as needed.
Flexibility: inbound call center outsourcing companies help businesses to focus on their core competencies and shift the management of non-core functions to specialized providers.
Access to specialized skills and technology: Outsourcing inbound call center services to a specialized provider allows businesses access to the latest technology and highly-skilled agents

In recent times, there have been several trends in inbound call center customer service, including:

Increased use of artificial intelligence (AI) and automation: Many companies are using AI and automation to handle simple, repetitive tasks and improve the overall efficiency of their call centers.
Greater emphasis on customer experience: Companies are placing a greater emphasis on providing a positive customer experience using technology and data analysis through call center inbound services to understand customer needs and preferences better.
Expansion of self-service options: Many companies are providing more self-service options, such as interactive voice response (IVR) systems and chatbots, to allow customers to quickly and easily resolve issues without speaking with a live agent.
Remote working: Due to the COVID-19 pandemic, many call centers have moved to remote working. This has led to new challenges, such as maintaining the quality of customer service and ensuring data and communication security.
Use of multi-channel communication: Companies are increasingly using multiple communication channels to interact with customers, including phone, email, chat, and social media, in order to provide more convenient and efficient service.

Finance and Accounting Tools We Specialize In

Zoho Books Accounting and Bookkeeping Services

Peachtree Accounting & Bookkeeping Services

Quickbooks Accounting & Bookkeeping Services

Netsuite Accounting & Bookkeeping Services

We Provide
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas

Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

John Davis

Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

Emily Johnson

Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

Sarah Smith

Leading Healthcare Provider in Italy.

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