Contact Center Services
Invensis – One-stop contact
center services
Clients can easily attain their business objectives,
using our strategic inbound and outbound contact
center services. We offer prospects and customers
multiple ways to reach our clients, get information,
and make mutually profitable decisions in a
responsive environment.
Our contact center is located in Bangalore, the IT hub of India, giving us easy
access to talented and trained resources. Invensis is equipped to provide
customer care and support services through multiple channels and across
industries like travel, financial, real estate, banking, IT, etc. Voice support
services, email support services, online transaction support, and help desk
services are among our suite of customer-centric contact centre solutions,
helping our clients enhance their brand experience.
Invensis advantage – Outsourced contact center services
- State-of-the-art infrastructure and cutting edge technology that delivers
high quality customer service beyond expectations.
- Inbound voice solution based on Cisco IPCC, a personalized application suit,
dialer architecture, a quality system, and a voice and screen capture system to
enhance support quality.
- Transparent processes, giving clients the advantage to access the
information anytime.
- Cost reduction through enhanced productivity and shorter cycle times for end
customers leveraging international quality methodologies like Lean Six Sigma.
- Call recording facility ensuring all the calls are tracked and effectiveness
of the agents gets measured.
- Highly experienced and qualified individuals are employed at our call center
facility
- Agent qualification through stringent training session that includes
telephone etiquette, language enhancement, customer service skills, accent
training, technical skills, and basic communication skills.
- Systematic escalation process to resolve customer queries
- Specifically customized client service processes follow a structured process
flow, providing the client with seamless service delivery and monitoring.
- Synergy of technology, talent and commitment, coupled with human sensitivities to meet the highest standards expected by clients.
Invensis Way: Contact center services
- Voice support: There are two kinds of services we offer under voice support, inbound contact center services and outbound call center services or telemarketing call center. Depending on client requirements we dedicate a team towards customer care. This team is extensively trained and delivers services that match international business standards.
Voice Support >>>
- Email support: Today email has become such an inevitable means of communication that the whole world prefers to transfer data, do business, and provide customer care services through it. By outsourcing the email support to us, clients give us an opportunity to streamline customer care processes and have them running cost effectively on 24X7 model.
Email Support >>>
- Chat support: Our chat support service is an efficient and quick solution to immediate and urgent customer concerns. This is live and delivers a solution on the spot to the customer giving them what they want. Chat support services can be used to provide business related solutions, helpdesk services, people support services and to improve customer relationship.
Chat Support >>>
We have years of experience in the BPO industry and have grown with it. Our transition processes are comprehensive, designed to mitigate and manage all the inherent risks of outsourced contact center services.
Contact us now to get the best of our inbound and outbound call center services today. mers and prospects.
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