Call Center Software We Use
At Invensis, we bank on the latest call center technologies to meet evolving customer needs. We train our professionals with advanced tools and ensure they are best equipped to resolve issues faster. We also stay current with technological updates to adapt swiftly to evolving tools and technologies. Our team continuously upgrades to future-proof services against technological obsolescence.
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How We Use Software for Our Services
Below are the tools our team utilizes to provide end-to-end call center services to our clients:
Commonly used tools for each of our call center services:
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Invensis - The Most Trusted Call Center Outsourcing Company
As an established Call Center service provider, we have an excellent reputation for building a brand image for our clients through our dedicated and comprehensive call center support services. Our Call Center services help businesses in banking, telecom, automotive, real estate, retail & eCommerce, logistics & supply chain, travel & hospitality, media & entertainment, and so on. With our expertise as a Call Center services expert, we are enabling our clients from the US, UK, and Canada to unlock new opportunities and increase customer retention, and build loyalty. Our clients trust on our call center infrastructure expertise makes us a reliable call center services partner for your business growth.
First Contact
Resolution (FCR)
Average Resolution Time
(ART) in minutes
Customer Satisfaction
(CST) Rate
Customer Retention
Rate
Service Escalation
Rate
Average Handle Time
(AHT) in minutes
What Our Customers Say
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
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