Telecom BPO Services
Is inefficient network operations & technical support negatively impacting your business? Our telecom BPO services are customized to tailor-fit your non-core needs. From service activation to network maintenance, we deliver quality outcomes for your back-end needs.
Years of Experience
Industry Verticals
Experienced Professionals
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Outsource Telecom BPO Services to The Expert
We are an ISO 9001 and 27001 certified company, so we assure you of supreme-quality output and data security for your business. We are pioneers in providing your business with short-term and long-term telecom bpo outsourcing solutions. Our extensive experienced workforce is qualified enough to take any requirements in this domain irrespective of their scope of work and complexities. Our telecommunication outsourcing solutions include telecom optimization for voice, wired and wireless services, VOIP, local trunks, LD services, and SD-Wan. We also handle contract negotiation, telecom contract review, bill processing, telecom auditing, network optimization, and more.
Our Comprehensive Telecom BPO Service
Our experts extend their help on technical issues related to telecommunication services through activities like help-desk support, remote support, onsite support, knowledge management, and others.
We support the maintenance and upgradation of telecommunication networks using network monitoring, fault resolution, preventive maintenance, and capacity planning to ensure optimal performance.
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Through our telecom outsourcing services, we handle your administrative and back office tasks such as data entry, order processing, customer account management, and reporting following data privacy and security regulations.
We help you generate and process customer invoices, manage payment processing and reconcile customer accounts by deploying key processes like invoice generation, payment processing, reconciliation, and dispute resolutions.
We support you with the setup, installation, configuration, and activation of necessary equipment and network connectivity as a part of the telecommunications service process flow so that your customers easily access their services.
The Invensis Advantage for Telecom Back Office Services
Here are the benefits that could be gained from telecom back office support services
1. Cost savings
Telecommunications business process outsourcing can reduce costs associated with hiring, training, and maintaining in-house employees.
2. Improved efficiency and productivity
Telecom outsourcing industry has the resources and expertise to optimize processes and procedures, increasing efficiency and productivity.
3. Access to specialized expertise
Service providers bring specialized knowledge and expertise in the field of telecommunications, providing clients with access to cutting-edge solutions and technologies.
4. Access to New Technologies
Telecom business process outsourcing providers often have access to the latest technologies and tools, which can help companies stay ahead of the competition.
5. Access to the latest technology and tools
A telecom BPO has access to the latest technologies and tools, allowing them to stay ahead of industry trends and provide clients with the best solutions.
6. Focus on core business activities
When clients outsource telecom services, it allows them to focus on their core business activities rather than spending time and resources on non-core functions.
7. Improved customer service
Service providers can offer a higher level of customer service, providing faster response times and more effective solutions to customer needs.
8. Improved scalability and flexibility
Companies outsource back office telecom services to scale services up or down to meet changing business needs, offering clients greater flexibility and scalability.
9. Enhanced security and reliability
Telecom BPO services have the resources to implement and maintain advanced security measures, ensuring the protection of confidential data and reliable service.
10. Improved data management
Telecom outsourcing services can provide improved data management services, helping clients to store, process, and analyze data more effectively.
11. Global reach
Telecom back office outsourcing providers have a global reach, allowing clients to access telecommunications services from anywhere in the world.
12. Improved cost-effectiveness
Telecom outsourcing Service providers offer cost-effective solutions, providing clients with access to advanced technologies and services at a fraction of the cost of in-house solutions.
1. 5G technology
5G networks will bring faster download and upload speeds, low latency, and more reliable connections in the telecom process.
2. Internet of Things (IoT)
The proliferation of connected devices is driving growth in IoT, which is expected to revolutionize the way we live, work, and interact.
3. Cloud-based services
Cloud-based services are becoming increasingly popular in the telecommunications industry, providing flexible, scalable, and cost-effective solutions.
4. Artificial intelligence (AI)
AI is transforming the telecom business process, enabling companies to automate and optimize processes, improve customer service and increase efficiency.
5. Virtual and augmented reality
Virtual and augmented reality technologies are becoming increasingly important in the telecommunications sector, offering new and innovative ways to connect with customers and deliver services.
6. Cybersecurity
As technology continues to advance, cybersecurity will become an increasingly critical issue in the telecommunications industry, requiring companies to invest in robust security solutions.
7. Network function virtualization (NFV)
NFV is a new approach to network management, providing more flexible and scalable solutions for telecommunication providers.
8. Big data analytics
Big data analytics are becoming increasingly important in the telecommunications industry, providing companies with valuable insights and helping to inform business decisions.
9. Fiber optic networks
Fiber optic networks are becoming more widely adopted, providing faster, more reliable, and more secure connectivity.
10. Edge computing
Edge computing will become increasingly important, allowing data processing to be done closer to the source, reducing latency and improving performance.
Invensis- The Most Trusted Telecom BPO Call Center Outsourcing Services Company
As a leading telecom back office outsourcing company with over two decades of experience, we enable telecom companies across the globe to extract more value from their infrastructure, business network, and process. We have an experienced and skilled workforce who are excellent at predicting customer needs, offering new services to help them mitigate problems, and communicating in multiple ways to minimize customer churn. In addition, they provide assistance with account management, technical support, address network connectivity issues, device configuration, and others.
Years of
Experience
Industry
Verticals
Experienced
Professionals
What Our Customers Say
We were dealing with customer dissatisfaction due to customer services and billing challenges. Invensis, stepped in with exceptional customer support and billing solutions. Their expertise streamlined our billing process, reduced billing errors and delays. Their dedicated customer service team also enhanced customer support experience by resolving issues promptly.
Invensis’s state-of-art solutions were a game-changer for us. They offered robust cybersecurity solutions to avoid data breaches and challenges in network security. We did not face a single breach issue after partnering with them.
We were troubled by unreliable network performance and frequent downtime. Invensis helped us implement a robust network infrastructure to rectify performance and downtime issues. Their telecom expertise in connectivity requirements gave us the stability we were looking for. We would like to endorse Invensis for their expert telecom solutions.
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