Customer Follow Up Services

We have profound experience in delivering exceptional customer follow-up services to businesses across the globe over two decades. Our services include thank-you follow-up, satisfaction surveys, issue resolution checks, product/service updates, renewal reminders, and more. In addition to these, we also offer customized services to fulfill the individual needs of our clients.

We have experience catering to diverse sectors with equally diverse follow-up needs. For instance, our retail clients have banked on us to gather feedback, address concerns, and promote additional products or services; our hospitality clients have sought our assistance to (gauge guest experiences; our technology clients have banked on us for smooth onboarding, gather insights for product improvements, and provide ongoing support), our e-commerce clients have relied (inquire about customer satisfaction post-purchase and encourage repeat business)

Our process banks on several crucial steps. Firstly, we promptly acknowledge customer inquiries or concerns through follow-up calls/emails. Next, we inquire about their experience, gathering feedback to understand concerns and experiences. Following this, we build on the interaction by sending personal emails to offer relevant information for effective upselling/cross-selling. 

Our expert team for customer follow-up comprises customer support representatives, customer success managers, personalization experts, etc. They rely on efficient workflows and advanced technologies such as chatbots, virtual assistants, predictive analysis, CRM software, etc. Our agents are also trained to follow up with customers through multiple communication channels (email, voice calls, live chat) to gather customer experiences and feedback. All these strategies helped us achieve a 95% increase in customer satisfaction rate.