Are you struggling to manage your back-office tasks efficiently? Improve productivity with our end-to-end back-office services. From data entry to administrative support, we provide tailored solutions to guarantee business success.
Years of Experience
Industry Verticals
Experienced Professionals
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At Invensis, we bring over twenty years of experience in delivering excellence by improving workflows and streamlining diverse back-office tasks. Our comprehensive back-office outsourcing services include data entry, data management, catalog management, invoice data entry, billing and invoicing, application processing, and more. We emphasize adherence to ISO-certified processes (ISO 9001:2015 and ISO 27001:2017 compliant) and the use of cutting-edge tools, ensuring our services are accurate, efficient, secure, and compliant with industry standards.
Our clientele ranges from startups to global enterprises, all benefiting from our scalable solutions, seamless integration, and top-tier performance. Our experienced staff, trained in industry best practices, work as a cohesive team to deliver exceptional quality while maintaining strict security protocols. With an excellent track record of optimizing back-office functions with speed, quality, and flexibility, we are the preferred back-office outsourcing service provider for over 90% of our clients.
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Our back office BPO process is driven by a well-designed workflow to streamline your operations with comprehensive solutions.
We identify the client’s business requirements, objectives, and business processes to assess the scope of outsourcing.
Next, we finalize the terms of BPO engagement which includes service level agreements, contract terms, and pricing.
Our experts develop a detailed plan for transitioning the processes from in-house operation to our online backOffice services team.
We create a team and train them on domain knowledge, process documentation, etc.
The team executes the outsourced processes as per the SLAs and quality standards.
We continuously measure and monitor the performance of the processes to ensure compliance with SLAs.
Our team provides regular reports and updates to the client regarding the performance and progress of the outsourced process.
We also collect feedback from the client to comprehend their changing needs if any and make necessary improvements.
We are an experienced back-office BPO company with over 24 years of experience in providing back office support services to clients around the world. Over the years, our clients, (cutting across domains such as manufacturing, healthcare, retail, eCommerce, information technology, telecommunications, finance, insurance, and supply chain) have chosen us for eCommerce support services because of our unique approach and proven success. We offer tailored solutions that address each client’s specific needs, ensuring a perfect fit for their business model. Our scalable solutions adapt to the growth and evolving needs of businesses, making us the trusted partner for eCommerce support services.
Our commitment to excellence is backed by impressive success statistics: over 95% of our clients report a significant increase in customer satisfaction, and 87% see a notable improvement in order processing times within the first six months of partnership. We have achieved this level of performance through our ISO-certified processes, state-of-the-art tools, and a team of experienced professionals dedicated to delivering top-notch service.
Data Entry
Accuracy
Total Data
Entries
Reduction in Data
Processing Time
Total Applications
Processed
Total worth of
Orders Managed
Outsourcing back office services can offer a number of benefits, including:
1. Cost savings: Back office outsourcing services can often lead to significant cost savings, as companies can take advantage of lower labor costs in other countries.
2. Improved efficiency: Back office business process outsourcing can also lead to improved efficiency, as specialized companies can provide back office services more effectively and efficiently than in-house staff.
3. Access to specialized skills: Back office outsourcing companies provide access to specialized skills and expertise that may not be available in-house.
4. Cost savings: When businesses outsource back office support operations, it often leads to significant cost savings, as they can take advantage of lower labor costs in other countries.
5. Focus on core business: By outsourcing back office operations, companies can refocus their resources and efforts on their core business activities, leading to increased competitiveness.
6. Flexibility: Companies can scale their back office services up or down as needed, which can be particularly useful for businesses that experience fluctuations in demand.
7. Increased productivity: Outsourced back office services can free up internal resources, enabling companies to allocate more time and resources towards productivity-enhancing activities.
8. Improved data management: Improved data management: Back office services providers can offer access to sophisticated data management systems, helping to ensure data accuracy and security..
9. 24/7 operations: Many professional back office service companies offer 24/7 operations, providing companies with access to support at any time, regardless of their location.
Back office management services are increasingly getting dependent on using AI and automation to improve efficiency and accuracy. For example, machine learning algorithms can handle data entry and customer service inquiries.
As businesses increasingly rely on back-office outsourcing companies to handle sensitive data, data security and privacy have become top priorities. Companies are implementing strict security measures and data protection policies to ensure the safety of their data.
Most back office outsourcing companies are trying to leverage cloud computing to improve accessibility and scalability. Cloud-based solutions allow companies to access their data and systems from anywhere and can be scaled up or down as needed.
Many businesses outsource to back-office support companies located in low-cost countries such as India and the Philippines to reduce labor costs. This trend to outsource back office operations will continue to grow in future provided language barriers and cultural differences are addressed effectively.
As the back office support companies mature, there is a trend towards increased specialization. Companies seek back-office service providers with expertise in specific areas, such as healthcare or financial services.
We were struggling with product data entry for our e-commerce business until we leveraged back office BPO services from Invensis. From data entry to catalog management, Invensis is taking care of all the back-end operations to keep our site running optimally with great results.
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As an insurance provider, we deal with a lot of claims. Having 24x7 support from back office outsourcing services like Invensis helped us process all those claims and reduce a lot of burden on our staff. It has also made the review process much more efficient, faster, and error-free.
Partnering with Invensis has been central to our success. With their data management outsourcing services, we have all the business insights we need for our business to function smoothly at the fraction of the cost of setting up an in-house data center.
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