Freight Forwarding BPO Support Services

Invensis has been a trusted leader in providing comprehensive freight forwarding BPO support solutions for over 24 years. Over the years, we have offered tailored solutions for documentation processing, shipment tracking, customs clearance support, carrier management, vessel management, rate and contract management, billing and invoicing, customer service, and more. Each of our services is designed to streamline operations, reduce costs, and improve efficiency.

Our services are backed by a large team of highly skilled professionals who are experienced in the nuances of the freight forwarding industry. The team includes logistics coordinators, documentation specialists, data entry operators, booking agents, shipment trackers, lead negotiators, rate and contract management specialists, customer service representatives, billing administrators, and compliance advisors. They have expertise in using logistics software for freight management, customs clearance software, invoice processing, and billing. Further, they have deep knowledge of customs regulations, import/export laws, hazardous material handling protocols, and transportation safety standards.

We bank on a systematic approach to deliver freight forwarding accuracy. Our process begins with thorough documentation and verification of all shipment details, including weight, dimensions, destination, and products. We utilize customers' and carriers' tracking systems to monitor shipments in real-time either by checking the website or calling the carriers, ensuring they stay on schedule and reach their intended destination without delays. We back our services with stringent quality control measures at every stage of the process to ensure compliance with regulations and standards. By fostering a culture of precision and attention to detail, we guarantee the reliability of our freight forwarding support operations.