Live Chat Support Outsourcing Services

Name: Invensis Inc
Address: 1000 N West St #1200, Wilmington, DE, 19801, US
Telephone: +1 (302)-261-9036
Price range: Contact for customized offers

Are you struggling to respond to all your customer's queries? Do you want to offer your customers personalized and real-time support? Then, outsource live chat services to us and get a high-quality and efficient solution that can completely relate to your customers.

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24+

Years of Experience

13+

Industry Verticals

5000+

Experienced Professionals

Trusted by 1000+ Companies

Outsource Live Chat Services to the Experts

At Invensis, we have more than 600 plus delighted customers across timelines and geographical locations. Our comprehensive live chat outsourcing services offer customized services so that you do not miss important chats and find an interactive and intuitive channel to efficiently talk to your customers. We help you plug our live chat solutions into your system, scale your business operation and feel like an extension of yours.

We have a team of experienced professionals who have the expertise in offering one-of-its-kind live chat service solutions in a wide variety of contexts, such as customer service, technical support, sales, marketing, and more. Our live chat support services help different verticals implement live chat features to offer their visitors a direct channel to receive real-time customer support.

Our Live Chat Support Process

Customer Inquiry
The customer initiates a live chat session seeking support.
Issue Identification
We ask relevant issue-related questions to understand the customer’s specific concerns.
Real-time Response to Simple Queries
Next, our team offers immediate responses to customer queries during the chat.
Escalate Complex Queries
The complex issues are escalated to higher-level support or specialized teams if necessary.
Post-Chat Follow Up
We may follow up with the customer via email to confirm resolution satisfaction.

Our Comprehensive Live Chat Services

Customer Follow Up Services

Inbound Call Center Services

Customer Service for Retail, Education, Real Estate, Insurance, Healthcare and Other Domains

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Know More About Our F&A Service

Finance and Accounting Software We Use

Our Finance & Accounting Process

Our Finance and Accounting Pricing Models

How to Get Started With Our F&A Services

Our Finance & Accounting Data Security Process

How We Hire Finance and Accounting Experts

Know More About Our Call Center Service

Our Call Center Services Process

Our Call Center Services Pricing Model

Our Call Center Software and Technologies

How We Hire Call Center Experts

How to Get Started With Our Call Center Services

Our Call Center Data Security Process

Know More About Our RCM Service

Our RCM Tools & Technologies

Our RCM Data Security Process

How to Get Started With RCM Services

How We Hire RCM Experts

Our Revenue Cycle Management Process

Know More About Our F&A Service

Our Factoring Support Data Security Process

Factoring Support Software We Use

How to Get Started With Our Factoring Support Services

How We Hire Factoring Support Experts

Our Factoring Support Process

Our Factoring Support Services Pricing Model

Know More About Our Logistics Service

Our Data Security Process for Logistics Services

Software We Use for Logistics Support Services

How to Get Started With Our Logistics BPO Services

How We Hire Logistics BPO Experts

Our Logistics BPO Support Process

The Invensis Advantage for Live Chat Services

Zero Gap in Coverage

We ensure you respond to your valuable customers and solve their queries in no time, deploying the best resources and helping you avoid the headache of staffing and focus on your valuable business initiatives.

Reduce Bounce Rate

Our live chat outsourcing services offer an effective solution to turn curious visitors into dedicated customers through proper interaction and encouragement through effective recommendations.

Increase CSAT

We infuse excellent human intervention through live chat services and help you improve your business reputation, deliver an exceptional and engaging experience, brand loyalty, and overall high customer satisfaction scores.

Cutting-Edge Tools and Technologies

We give you a competitive edge in customer experience by deploying the right technology and software to realize better revenue and ROI, such as blending AI and human support, ML, and others.

Multilingual Support

Our experienced executives are prompt in answering live chat requests and capable of handling the same in multiple languages to make your customers feel comfortable and share their concerns.

Quick Issue resolution

We guarantee instant resolution and well-trained outsourced resources, which frequently answer by plugging in standard procedures and providing empathetic responses to create long-term customer relationships.

Step-by-step process for Live Chat Support Outsourcing Services

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Invensis- The Most Trusted Live Chat Services Provider

We have been a leading live chat customer service and pioneer in providing customized chat services for more than 20 years. We offer industry-leading and cost-effective online live chat support services to our clientele of different verticals and assist them with expanding their market reach, boosting customer volume, and minimizing visitor dropouts.

24

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

75%

First Contact
Resolution (FCR)

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

Businesses who opt for Outsourcing live chat services can witness several benefits, including:

Increased efficiency: Outsourcing live chat services to a dedicated team can free up internal resources and allow more efficient customer inquiries handling.
‍Improved customer service: The best live chat services can provide customers with immediate assistance and help to improve overall customer satisfaction.
‍Cost savings: Live chat services can be more cost-effective than hiring and training in-house staff.
‍Increased flexibility: A live chat support service provider allows businesses to scale their live chat services up or down as needed without hiring or laying off staff.
‍Access to specialized expertise: Outsourcing to a company that specializes in live chat support solutions can give businesses access to expertise and technology that they may not have in-house.

There have been several recent trends in live chat services, including:

Increased use of chatbots: Chatbots are becoming more prevalent among the best live chat solutions as they can handle a high volume of customer inquiries and provide quick responses.
‍Personalization: Live chat services are becoming more personalized, with companies using customer data to tailor the chat experience.
‍Multi-channel integration: Many businesses are now outsourcing live chat support to integrate it with other communication channels, such as email and social media, making it easier for customers to contact.
‍AI-powered chat: Live chat services increasingly use artificial intelligence (AI) and machine learning (ML) to provide more accurate and efficient responses to customer inquiries. Hence, they are trending as the best live chat service providers.
‍Mobile optimization: As more customers use mobile devices to access the internet, outsourced live chat services are optimized for mobile to provide a better user experience.

Finance and Accounting Tools We Specialize In

Zoho Books Accounting and Bookkeeping Services

Peachtree Accounting & Bookkeeping Services

Quickbooks Accounting & Bookkeeping Services

Netsuite Accounting & Bookkeeping Services

We Provide
Services

We are Waiting! Outsource to Us Now.

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas

Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

John Davis

Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

Emily Johnson

Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

Sarah Smith

Leading Healthcare Provider in Italy.

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