At Invensis, we offer a comprehensive suite of product returns management outsourcing services to assist businesses deliver complete customer satisfaction. Since 2000, our experienced team of professionals has managed the end-to-end needs of product return services, such as product return request verification, processing the request, processing payment and others.
We have been able to ramp up efficiency with the help of cutting-edge product returns management software and best practices. This has helped us guarantee quick and accurate processing to customers around the globe. Our customers have banked on our robust product return processes to ensure compliance with return policies, offer store credits/cash for returns, track return rates, etc.
Our Product Returns Management Process
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Return Request Receipt
We receive return requests from customers through the appropriate channel such as email, phone, etc.
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Return Authorization & Validation
Next, we validate the return request as per the return policy criteria and issue a return authorization number if approved.
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Return Shipping Instructions
Our team provides customers with detailed instructions for the product return, including the address and shipping label.
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Inventory Update & Replacement
Our team updates inventory records to reflect the returned product’s status and sends a replacement to the customer if applicable.
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Refund Processing & Update Customers (If Applicable)
In case of no replacement, we process the refund as per the refund policy and update customers.
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