Is your current logistics call center system equipped to seamlessly manage real-time tracking of shipments, providing an efficient and reliable experience for customers? Are you encountering issues with integrating different data sources (e.g., ERP systems, transportation management systems)? If any of these are failing your business, you need to partner with an expert to handle this. Look no further! We offer tailored solutions that encompass order processing, shipment tracking, and round-the-clock customer support.
Years of Experience
Industry Verticals
Experienced Professionals
We have over 25 years of experience in providing outsourced call center services for logistics and supply chain businesses. We have a dedicated team equipped with the industry knowledge and skills necessary to handle the unique needs of logistics businesses. They are trained to manage logistics, handle shipment queries, track orders, address delivery concerns, and manage inventory. We have helped our clients improve response time by 45%.
Our service is developed based on a few common steps. Firstly, our agents receive customer inquiries, tracking requests, and logistical concerns via multiple communication channels. Secondly, they assess and address issues by accessing databases, tracking systems, and company protocols. Then, agents offer solutions, provide shipment updates, and assist in resolving any problems swiftly and courteously. In the process, they coordinate with various departments, carriers, or vendors to ensure seamless logistics operations. Along with coordination, our agents maintain detailed records and offer proactive communication.
We leverage advanced technology, trained personnel, and industry best practices to deliver best-in-class call center services to the supply chain industry. These include Customer Relationship Management (CRM) systems, Interactive Voice Response (IVR) systems, and Artificial Intelligence (AI) for chatbots or automated responses. We make ourselves available around the clock to support your customers even after traditional working hours.
Our support services are delivered across multiple channels, including phone, email, and chat, to connect with customers in their preferred mode. We also implement efficient call routing systems, unified communication platforms, and standard operating procedures (SOPs) for issue resolution. As a result, we ensure our clients effective communication, operational efficiency, and customer satisfaction.
Simple, Transparent Pricing from $199/month
Perfect for small businesses and startups looking to establish professional financial practices.
Ideal for established businesses seeking to optimize financial operations and drive sustainable growth.
Comprehensive solutions for large-scale enterprises with complex financial needs & multiple revenue streams.
Getting started with us is easy. Follow three simple steps to get the best quote for your accounting and bookkeeping requirements.
Discovery Call & Needs Review
We start with a conversation to understand your goals, challenges, and current setup. Whether you’re handling everything solo or working with outdated spreadsheets, we’ll figure out what needs fixing and how we can help.
Setup & Migration
Once we understand your business, we gather your financial data and move everything to a clean, organized system. We’ll handle the migration, integrations, and setup—there will be no disruption to your operations.
Weekly & Monthly Financial Management
We handle your day-to-day bookkeeping, categorizing transactions, flagging inconsistencies, and preparing accurate reports. You'll have real-time access and clear visibility—nothing will be left in the dark.
Adjustments, Reviews & Tax Readiness
We align your books with local regulations and ensure you’re always ready for tax season. If anything needs fixing, we’ll handle it quickly. There will be no stress or surprises—just a clean, compliant record every month.
We have 25 years of experience and expertise in the logistics and supply chain industry call center services. We have been offering call center support to businesses such as freight and shipping companies, warehouse management firms, distribution centers, and supply chain solution providers. Our services have assisted our clients with a range of customer support requirements, such as handling tracking inquiries, order management, issue resolution, and proactive customer engagement. We owe our successful track record to well-trained and empathetic agents, reliance on advanced technology, customer-centric approach, and industry best practices.
Customer service in the logistics and supply chain industry involves managing interactions with clients, ensuring smooth product movement, and resolving issues promptly. It focuses on delivering a positive experience by addressing inquiries, tracking shipments, and handling concerns efficiently.
A customer service executive in the logistics and supply chain industry plays a pivotal role in maintaining client satisfaction. They communicate with customers, coordinate shipments, offer tracking information, and address issues, ensuring a seamless and reliable supply chain experience. A logistics supply chain call center services helps you manage all of these operations effectively.
Excellent customer service in the logistics and supply chain sector involves timely communication, accurate information sharing, proactive issue resolution, and a focus on exceeding customer expectations. Utilizing technology for real-time tracking, having well-trained staff, and implementing transparent processes are key to achieving this goal. We offer call center services for logistics and supply chain to deliver customer support assistance to businesses during transit.
Yes, our call center agents are highly trained to understand logistics and supply chain terminologies and processes. This knowledge ensures that they can effectively communicate with both customers and industry professionals. Our call center services for logistic industry are well-equipped with trained professionals and advanced tools to manage your day-to-day queries.
Customer service is crucial in the logistics industry because it directly impacts client retention, business reputation, and overall operational efficiency. Satisfied customers are more inclined to become repeat clients, and responsive service minimizes disruptions in the supply chain.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
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