Call Center Services for Logistics and Supply Chain Industry

Is your current logistics call center system equipped to seamlessly manage real-time tracking of shipments, providing an efficient and reliable experience for customers? Are you encountering issues with integrating different data sources (e.g., ERP systems, transportation management systems)? If any of these are failing your business, you need to partner with an expert to handle this. Look no further! We offer tailored solutions that encompass order processing, shipment tracking, and round-the-clock customer support.

25+

Years of Experience

13+

Industry Verticals

6000+

Experienced Professionals

StripCall Center Services for Logistics and Supply Chain Industry

Outsource Logistics & Supply Chain Call Center to the Expert

We have over 25 years of experience in providing outsourced call center services for logistics and supply chain businesses. We have a dedicated team equipped with the industry knowledge and skills necessary to handle the unique needs of logistics businesses. They are trained to manage logistics, handle shipment queries, track orders, address delivery concerns, and manage inventory. We have helped our clients improve response time by 45%.

Our service is developed based on a few common steps. Firstly, our agents receive customer inquiries, tracking requests, and logistical concerns via multiple communication channels. Secondly, they assess and address issues by accessing databases, tracking systems, and company protocols. Then, agents offer solutions, provide shipment updates, and assist in resolving any problems swiftly and courteously. In the process, they coordinate with various departments, carriers, or vendors to ensure seamless logistics operations. Along with coordination, our agents maintain detailed records and offer proactive communication.

We leverage advanced technology, trained personnel, and industry best practices to deliver best-in-class call center services to the supply chain industry. These include Customer Relationship Management (CRM) systems, Interactive Voice Response (IVR) systems, and Artificial Intelligence (AI) for chatbots or automated responses. We make ourselves available around the clock to support your customers even after traditional working hours.

Our support services are delivered across multiple channels, including phone, email, and chat, to connect with customers in their preferred mode. We also implement efficient call routing systems, unified communication platforms, and standard operating procedures (SOPs) for issue resolution. As a result, we ensure our clients effective communication, operational efficiency, and customer satisfaction.

Our Logistics & Supply Chain Call Center Process

  • Receive Customers

    We gather details about your customers' logistics needs to formulate an effective solution.
  • Verify Details

    Our team verifies the data furnished, determines the nature of requests, and assesses the urgency, ensuring all necessary information is collected.
  • Route Calls

    The query is then routed to the appropriate agent based on the country of origin and the nature of the inquiry.
  • Collect Feedback

    Once the query is answered, we collect feedback on the resolution process, from the customer to identify areas for improvement.

Our Comprehensive Call Center Services for Logistics and Supply Chain

  • Billing Support
  • Fleet Tracking Services
  • Freight Tracking Services
  • Enquiries
  • Market Rate Quoting
  • Claims Handling
  • 24X7 Transportation Customer Care
  • Reverse Logistics And Returns Enquiry And Tracking
  • Fulfillment Call Center
  • Real Time Quotation Support
  • Business To Business Sales
  • Automated Dispatch Notifications

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Finance and Accounting Tools We Specialize In

SAP
Zoho
Zero
Wave Accounting
Prophix
Planful
Paychex
Odoo Accounting
Peachtree
Microsoft Dynamics 365 Finance
Kashoo
KashFlow
Infor CloudSuite Financials
FreshBooks
Expensify
Coupa
BlackLine
Bill
Bench
Sage
Account Edge
Quickbooks
Netsuite

Accounting & Bookkeeping Services Pricing for Los Angeles, California

Simple, Transparent Pricing from $199/month

Basic

Starts at $199

Perfect for small businesses and startups looking to establish professional financial practices.

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Monthly financial statement preparation
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Bank and credit card reconciliation
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Digital receipt management and categorization
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Basic accounts payable/receivable processing
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Dedicated Los Angeles bookkeeping specialist

Growth

Starts at $349

Ideal for established businesses seeking to optimize financial operations and drive sustainable growth.

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Everything in Basic Bookkeeping
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Bi-weekly financial reporting
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Cash flow forecasting and management
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Payroll processing and tax filing
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Custom financial KPI dashboard

Enterprise

Starts at $599

Comprehensive solutions for large-scale enterprises with complex financial needs & multiple revenue streams.

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Everything in Growth Business
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Controller-level financial oversight
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Advanced tax planning strategies
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Multiple entity management
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CFO advisory services (quarterly)

What’s Included in Every Plan

Dedicated Accounts Manager who reports directly to your on-site point of contact
Personal Account Manager as your single point of contact, fully aligned with your in-house team
Scalable Team Support expand or streamline resources as your business evolves
Enterprise-Grade Security with 256-bit encryption to protect your sensitive data 256-bit encryption
Consistent Reporting delivered daily, weekly, or monthly based on your preferences
Clear Performance Benchmarks with predefined SLAs and measurable KPIs
Unlimited Support Access via phone and email, whenever you need assistance

Get Started with Us in 4 Easy Steps

Getting started with us is easy. Follow three simple steps to get the best quote for your accounting and bookkeeping requirements.

1
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3
4

Discovery Call & Needs Review

We start with a conversation to understand your goals, challenges, and current setup. Whether you’re handling everything solo or working with outdated spreadsheets, we’ll figure out what needs fixing and how we can help.

Setup & Migration

Once we understand your business, we gather your financial data and move everything to a clean, organized system. We’ll handle the migration, integrations, and setup—there will be no disruption to your operations.

Weekly & Monthly Financial Management

We handle your day-to-day bookkeeping, categorizing transactions, flagging inconsistencies, and preparing accurate reports. You'll have real-time access and clear visibility—nothing will be left in the dark.

Adjustments, Reviews & Tax Readiness

We align your books with local regulations and ensure you’re always ready for tax season. If anything needs fixing, we’ll handle it quickly. There will be no stress or surprises—just a clean, compliant record every month.

Local Client Testimonials

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Invensis Advantage for Logistics and Supply Chain Industry Call Center Outsourcing

Advanced CRM Integration

We integrate your CRM tools with our call center operations to gain real-time access to customer data, order information, transaction history, and more.

Robust IVR Systems

We bank on the best IVR systems to automate customer interactions and make responses prompt and efficient.

Omnichannel Communication Support

We offer support to your customers through their preferred channels, including phone, email, chat, and social media, for a seamless experience.

Skill-based Routing

Our service is driven by efficient routing systems to route customer calls based on factors such as language preference, product knowledge, specific service requirements, etc.

Automated Call Distribution

Our solutions intelligently route incoming calls based on predetermined criteria such as customer location, query type, or order status.

Predictive Dialing

We deploy predictive dialing algorithms to analyze historical call patterns, agent availability, and customer data to anticipate when an agent will be free to handle the next call.

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Invensis - The Most Trusted Logistics and Supply Chain Industry Call Center Services Company

We have 25 years of experience and expertise in the logistics and supply chain industry call center services. We have been offering call center support to businesses such as freight and shipping companies, warehouse management firms, distribution centers, and supply chain solution providers. Our services have assisted our clients with a range of customer support requirements, such as handling tracking inquiries, order management, issue resolution, and proactive customer engagement. We owe our successful track record to well-trained and empathetic agents, reliance on advanced technology, customer-centric approach, and industry best practices.

98%

Accuracy in
Issue Resolution

99%

Uptime Achieved

15Sec

Average
Response Time

98%

Customer Query
Resolution Rate

100%

Data
Encryption

We Provide
Services

We are Waiting! Outsource to Us Now.
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

Our eCommerce Store Management Services Cover Leading Platforms

Channeladvisor
Walmart
Houzz
Etsy
Shoppingcart
Ebay
Amazon
Pinnaclecart
EKM
YahooShopping
Mangeto
Woo
BigCommerce
NopCommerce
Miva
NetSuite
Drupal
OsCommerce
Zencode
Weebly
XCart
Wix
Volusion
3DCart
Prestashop
OpenCart
Shopify
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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