Real Estate Call Center Outsourcing Services

We have been delivering call center services to real estate businesses worldwide for more than two decades. Over the years, we have delivered services to real estate agencies, property management firms, home builders, mortgage brokers, land developers, and more. We specialize in services such as lead generation, property management support, tenant inquiries, providing market insights, scheduling property viewings, and more. Our experience in real estate nuances ensures seamless communication with potential buyers, sellers, and tenants.

We follow a streamlined process to ensure efficient and client-centric services. Firstly, our agents attend calls and listen to understand caller requirements. If the query pertains to a purchase, our agents go through your real estate database to provide relevant property details, pricing, and additional inquiries. Our agents escalate the calls to high-end support if the concerns are not solved or require further assistance. Once the issue is resolved, we close the call and document the interactions for future reference.

Our end-to-end services rely on well-defined strategies to guarantee customer satisfaction. This involves monitoring calls, assessing customer interactions, and ensuring adherence to scripts and protocols. Additionally, we deploy skilled professionals fluent in diverse languages to address the needs of a global clientele. Furthermore, we deploy omnichannel communication tools (live chat, email, and social media support) for customer convenience. Because of these all-around efforts, we ensure a customer satisfaction score of 95%.

We dedicate an expert team for each of our clients. It comprises experienced customer service representatives trained in software like Five9, Talkdesk, Zendesk, Salesforce, Zoho CRM, etc., for seamless communication. We utilize encrypted channels for all communications. In addition, we implement rigorous access controls and regular training sessions on cybersecurity practices to guarantee the confidentiality and integrity of sensitive real estate information.