Technical and Help Desk Support Services

Name: Invensis Inc
Address: 1000 N West St #1200, Wilmington, DE, 19801, US
Telephone: +1 (302)-261-9036
Price range: Contact for customized offers

Are you looking for a single point of contact to address all the technical issues your customers face quickly and effectively? Do you want to satisfy your customers by providing accurate information against their queries? Then, outsource technical and help desk support services to us and stay competitive in your business vertical.

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25+

Years of Experience

13+

Industry Verticals

6000+

Experienced Professionals

Technical and Help Desk Support Services

Trusted by 1000+ Companies

Outsource Technical and Help Desk Support Services to the Experts

Invensis is the one-stop ally for technical and help desk outsourcing services. We are flexible and adaptive to customers' changing needs, so you can bank on our expertise for the smooth operation of your business and generate higher revenue.

We have a pool of experienced technical and help desk support services professionals with years of expertise pertaining to customer support. They also handle software or operating systems issues, Installation of new technologies, provide remote technical support, backup or restore files, repair hardware, and more. We use industry-leading tools and processes to bestow you with the best technical and help desk support solutions. In addition, our outsourced technical and helpdesk support services help businesses of different verticals to maintain their operation at peak efficiency and keep their workflow running.

Our Technical Helpdesk Support Process

Receiving Customer Inquiry
We receive customer inquiries and issues through various communication channels such as phone calls, emails & chats.
Ticket Logging
Our team logs and categorizes tickets based on priority and the type of issues reported.
Diagnosis & Troubleshooting
We diagnose and troubleshoot problems based on its type using established procedures.

Level 1 Troubleshooting
The basic and simple troubleshooting steps are performed by first-tier support personnels.

Level 2 Troubleshooting
We transfer intermediate levels of troubleshooting requirements to more experienced persons who have a deeper understanding of the system or product.

Level 3 Troubleshooting
For advanced and in-depth levels of troubleshooting, we transfer the calls to highly skilled and specialized experts.
Issue Escalation
If the issue is beyond the scope of the 3 levels, we escalate it to higher-level support or specialized teams by generating tickets.
Documentation
During the resolution stage our team documents the troubleshooting steps to build knowledge base.
Customer Feedback Collection
Finally, we collect customer feedback to assess satisfaction levels and identify areas for improvement.

Our Comprehensive Technical and Help Desk Support Services

Live Chat Support Outsourcing Services

Email Support Services

Remote IT Support Outsourcing Services

Software Application Support
Hardware Support
Installation Configuration Support
Product Registration Activation
Consumer Electronics Support
Broadband Support
Network Support
Managed Mobility Support
Messaging System Support
Remote Diagnostic Services
Service Pack And Database Upgrades
Warranty Management Rma Sla Management
Engineer Dispatch Management
Customer Query Helpdesk
Trouble Ticket Management

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Accounting & Bookkeeping Services Pricing for Los Angeles, California

Simple, Transparent Pricing from $199/month

Basic

Starts at $199

Perfect for small businesses and startups looking to establish professional financial practices.

Monthly financial statement preparation

Bank and credit card reconciliation

Digital receipt management and categorization

Basic accounts payable/receivable processing

Dedicated Los Angeles bookkeeping specialist

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Growth

Starts at $349

Ideal for established businesses seeking to optimize financial operations and drive sustainable growth.

Everything in Basic Bookkeeping

Bi-weekly financial reporting

Cash flow forecasting and management

Payroll processing and tax filing

Custom financial KPI dashboard

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Enterprise

Starts at $599

Comprehensive solutions for large-scale enterprises with complex financial needs & multiple revenue streams.

Everything in Growth Business

Controller-level financial oversight

Advanced tax planning strategies

Multiple entity management

CFO advisory services (quarterly)

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Get Started with Us in 3 Easy Steps

Getting started with us is easy. Follow three simple steps to get the best quote for your accounting and bookkeeping requirements.

Discovery Call & Needs Review

We start with a conversation to understand your goals, challenges, and current setup. Whether you’re handling everything solo or working with outdated spreadsheets, we’ll figure out what needs fixing and how we can help.

Setup & Migration

Once we understand your business, we gather your financial data and move everything to a clean, organized system. We’ll handle the migration, integrations, and setup—there will be no disruption to your operations.

Weekly & Monthly Financial Management

We handle your day-to-day bookkeeping, categorizing transactions, flagging inconsistencies, and preparing accurate reports. You'll have real-time access and clear visibility—nothing will be left in the dark.

Adjustments, Reviews & Tax Readiness

We align your books with California laws and ensure you’re always ready for tax season. If anything needs fixing, we’ll handle it quickly. There will be no stress or surprises—just a clean, compliant record every month.

All Plans Include

Dedicated Accounts Manager who reports directly to your on-site point of contact

Ability to scale your teams up or down, as per your requirements

256-bit encryption

Reports on a daily, weekly, monthly basis

Predefined SLAs and KPIs

Unlimited phone and email support

Know More About Our F&A Service

Finance and Accounting Software We Use

Our Finance & Accounting Process

Our Finance and Accounting Pricing Models

Our Finance & Accounting Data Security Process

How We Hire Finance and Accounting Experts

Local Client Testimonials

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Know More About Our Call Center Service

Our Call Center Services Process

Our Call Center Services Pricing Model

Our Call Center Software and Technologies

How We Hire Call Center Experts

How to Get Started With Our Call Center Services

Our Call Center Data Security Process

Know More About Our RCM Service

Our RCM Tools & Technologies

Our RCM Data Security Process

How to Get Started With RCM Services

How We Hire RCM Experts

Our Revenue Cycle Management Process

Know More About Our F&A Service

Our Factoring Support Data Security Process

Factoring Support Software We Use

How to Get Started With Our Factoring Support Services

How We Hire Factoring Support Experts

Our Factoring Support Process

Our Factoring Support Services Pricing Model

Know More About Our Logistics Service

Our Data Security Process for Logistics Services

Software We Use for Logistics Support Services

How to Get Started With Our Logistics BPO Services

How We Hire Logistics BPO Experts

Our Logistics BPO Support Process

The Invensis Advantage for technical and Help Desk Support Services

Beat Downtime

We help you prevent downtime and relevant losses in your business process due to technical concerns and guide you effectively so that your business meets all the required maintenance compliance procedures.

Preventive Measures

Our technical and help desk support services professionals dedicatedly and proactively work on offering on-time maintenance, incident management, and upgrading old systems and software to keep possible issues at bay.

Minimize Response Time

We help you minimize the customer query response time by offering exceptional technical and help desk support solutions so that you provide a solution no sooner than they ask for it and deliver higher customer satisfaction.

Access to a Multi-Disciplined Team

We have a team of well-trained professionals with expertise in various technical disciplines to leverage their knowledge, respond to your customer's issues immediately, and fix them qualitatively.

Accelerate Adoption of the Latest Technologies

Our technical and help desk support service allows you to adopt the most current and wide array of advanced technologies such as Zoho Desk, Oracle Service Cloud, FreshDesk, and more without procuring them.

Step-by-step process for Technical and Help Desk Support Services

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Invensis - the Most Trusted Technical and Help Desk Support Services Company

We have over 24 years of experience offering high-quality technical and help desk support outsourcing services. Our technical and help desk solutions offer professional and immediate support to various business verticals without expensive overheads. We keep a close eye on crucial technical and help desk metrics so that the maximum number of customer interactions end on a positive note. In addition, we are experts in handling technical and help desk support services such as troubleshooting and diagnosing technical issues, providing instructions for using technology products and services, and others.

24

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

75%

First Contact
Resolution (FCR)

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

By outsourcing help desk services you can realize several benefits for businesses, including:

Cost savings: Outsourcing can be more cost-effective than hiring and maintaining an in-house team.
‍Access to expertise: Outsourcing allows businesses to tap into a pool of specialized technical and help desk support professionals with various skills and experience.
‍Scalability: IT help desk support outsourcing allows businesses to scale their support efforts up or down as needed without hiring or laying off employees.
‍Improved service quality: Outsourcing support services to a dedicated provider can lead to improved service quality, as providers often have the resources and expertise to deliver better support than an in-house team.
‍Flexibility: Outsourced help desk tech support allows businesses to focus on their core competencies and free up resources for other projects.
‍24/7 coverage: Some outsourcing companies can provide 24/7 support coverage, giving customers access to support at any time. This can benefit businesses operating globally or with customers in different time zones.

Artificial Intelligence (AI) and Machine Learning (ML) integration: AI and ML are being used to automate repetitive tasks and improve the efficiency of support services.
‍Remote support: With the increase in remote work, more companies are shifting to remote support services to assist their employees.
‍Self-service portals: Companies are investing in self-service portals and knowledge bases on the basis of help desk support service level to allow customers to find answers to their questions without needing to contact support.
‍Automated ticket routing: Automated ticket routing systems are being used to direct customer inquiries to the appropriate department or agent, improving response times.
‍Chatbots: Chatbots are becoming increasingly popular as a way to provide 24/7 support and handle simple inquiries through outsourced help desk support companies.
‍Personalization: Companies use data and customer information to personalize their support services and improve the customer experience.
‍Social media integration: Companies increasingly use social media platforms to support and engage with customers.
‍Mobile optimization: As more and more people use mobile devices to access support, companies are optimizing their services for mobile to improve the customer experience.
‍Multi-channel support: Companies offer support through multiple channels, such as email, phone, chat, and social media, to meet the needs of different customers.
‍Gamification: Some remote help desk support services use gamification techniques to make their support services more engaging and fun for customers.

Finance and Accounting Tools We Specialize In

Zoho Books Accounting and Bookkeeping Services

Peachtree Accounting & Bookkeeping Services

Quickbooks Accounting & Bookkeeping Services

Netsuite Accounting & Bookkeeping Services

We Provide
Services

We are Waiting! Outsource to Us Now.

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas

Leading Automotive Company in France

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