Manufacturing Call Center Services

Are you grappling with issues like high call volumes, language barriers, and product knowledge gaps in your manufacturing call centers? Do these challenges lead to longer wait times, decreased customer satisfaction, and potential errors in addressing customer concerns? Only an experienced partner can help you reverse these challenges. Our experienced team ensures a smooth, efficient, and customer-centric experience for all queries related to technical support, product information, inventory, SKUs, and order processing.

25+

Years of Experience

13+

Industry Verticals

6000+

Experienced Professionals

StripManufacturing Call Center Services

Outsource Manufacturing Call Center to the Expert

As an experienced call center services provider, we have delivered customer support for manufacturing businesses since 2000. We understand manufacturing businesses require diverse customer support types to meet varied needs. These include technical support, billing support, pre-sales support, post-sales support, and more. Our experts provide these support services over multiple channels such as phone, email, chat, social media, etc.

We allocate each client a dedicated team of customer service representatives, technical support specialists, quality assurance agents, team leads, trainers, and operations managers to ensure smooth and seamless operations. Alongside, we develop custom strategies to serve each manufacturing sector's needs (production processes, supply chain dynamics, and product specifications). As a result, we assure our clients a first-call resolution rates of 98%.

We bank on a structured system for resolving complex queries efficiently.  For instance, if a customer calls for an issue, say recurring equipment malfunctions, our tier-one agent will troubleshoot it immediately. In case the problem is unresolved, it will be escalated to tier-two engineers for comprehensive diagnostics. In this way, we deliver quicker and more accurate resolutions to your customers. In addition, we deploy proactive support with a personalized approach to enrich customer experience. Further, we specialize in delivering customer support in many languages, making it easy for your customers to comprehend easily.

One of the key causes we are committed to is to improve response quality. To ensure this, we rely on two key elements: well-developed processes and advanced technologies. As part of our process, we focus on rigorous agent training, continuous process refinement, and periodic quality assessments to sustain quality levels. This is primarily achieved by measuring KPIs such as call completion rate, customer satisfaction rate, average call duration, and call handling time. Likewise, we integrate CRM systems for streamlined customer interactions, optimize databases for quick access to product info, and knowledge management tools to access standardized solutions.

Manufacturing Call Center Services Process

  • Customer Inquiry Reception

    We receive manufacturing-related inquiries through various channels, such as phone, email, or chat.
  • Issue Identification

    Next, our team analyzes customer concerns to identify the issues or requirements.
  • Knowledge Base Access

    After analysis, our agents access a comprehensive knowledge base to provide accurate and detailed information to resolve the issue.
  • Escalation Handling

    If the issue or query is complex, it will be escalated to specialized teams or supervisors for resolution.
  • Feedback Collection

    After the service is delivered, we conduct post-service follow-ups to ensure customer satisfaction.
  • Performance Reporting

    Finally, we generate reports on call performance metrics and identify areas for improvement in support.

Our Comprehensive Manufacturing Call Center Services

  • Switch Board
  • Virtual Assistant
  • Maintenance And Repair Reminders
  • Product Support
  • Field Technician Dispatch
  • Product Recall Support
  • Financing And Lease Administration Call Support
  • Dealer Locator Calls
  • Plant/Factory Emergency Response
  • Service Retention And Renewals
  • Billing Inquiry And Adjustment
  • Refunds Management
  • Real Time Quotation Support
  • Attendance Hotline
  • Employee Call Off
  • Shift Availability Notifications
  • Disaster Response
  • Factory And Plant Monitoring

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Finance and Accounting Tools We Specialize In

SAP
Zoho
Zero
Wave Accounting
Prophix
Planful
Paychex
Odoo Accounting
Peachtree
Microsoft Dynamics 365 Finance
Kashoo
KashFlow
Infor CloudSuite Financials
FreshBooks
Expensify
Coupa
BlackLine
Bill
Bench
Sage
Account Edge
Quickbooks
Netsuite

Accounting & Bookkeeping Services Pricing for Los Angeles, California

Simple, Transparent Pricing from $199/month

Basic

Starts at $199

Perfect for small businesses and startups looking to establish professional financial practices.

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Monthly financial statement preparation
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Bank and credit card reconciliation
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Digital receipt management and categorization
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Basic accounts payable/receivable processing
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Dedicated Los Angeles bookkeeping specialist

Growth

Starts at $349

Ideal for established businesses seeking to optimize financial operations and drive sustainable growth.

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Everything in Basic Bookkeeping
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Bi-weekly financial reporting
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Cash flow forecasting and management
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Payroll processing and tax filing
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Custom financial KPI dashboard

Enterprise

Starts at $599

Comprehensive solutions for large-scale enterprises with complex financial needs & multiple revenue streams.

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Everything in Growth Business
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Controller-level financial oversight
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Advanced tax planning strategies
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Multiple entity management
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CFO advisory services (quarterly)

What’s Included in Every Plan

Dedicated Accounts Manager who reports directly to your on-site point of contact
Personal Account Manager as your single point of contact, fully aligned with your in-house team
Scalable Team Support expand or streamline resources as your business evolves
Enterprise-Grade Security with 256-bit encryption to protect your sensitive data 256-bit encryption
Consistent Reporting delivered daily, weekly, or monthly based on your preferences
Clear Performance Benchmarks with predefined SLAs and measurable KPIs
Unlimited Support Access via phone and email, whenever you need assistance

Get Started with Us in 4 Easy Steps

Getting started with us is easy. Follow three simple steps to get the best quote for your accounting and bookkeeping requirements.

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Discovery Call & Needs Review

We start with a conversation to understand your goals, challenges, and current setup. Whether you’re handling everything solo or working with outdated spreadsheets, we’ll figure out what needs fixing and how we can help.

Setup & Migration

Once we understand your business, we gather your financial data and move everything to a clean, organized system. We’ll handle the migration, integrations, and setup—there will be no disruption to your operations.

Weekly & Monthly Financial Management

We handle your day-to-day bookkeeping, categorizing transactions, flagging inconsistencies, and preparing accurate reports. You'll have real-time access and clear visibility—nothing will be left in the dark.

Adjustments, Reviews & Tax Readiness

We align your books with local regulations and ensure you’re always ready for tax season. If anything needs fixing, we’ll handle it quickly. There will be no stress or surprises—just a clean, compliant record every month.

Local Client Testimonials

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Invensis Advantage for Manufacturing Call Center Outsourcing

Industry-specific Knowledge

Our agents are extensively trained in manufacturing processes, products, quality control, and other customer concerns to address any specific queries or issues.

Customer Journey Mapping

We track customer journeys from initial contact to post-service interactions, which helps us identify touchpoints, pain points, and opportunities for improvement in the support process.

Enhanced Troubleshooting Capabilities

Our agents undergo rigorous training on schematic diagrams, product manuals, and troubleshooting protocols to identify issues and provide accurate resolutions.

Robust Ticketing Systems

We bank a ticketing system integrated with CRM software to capture pertinent information such as product details, issue descriptions, customer history, and steps taken for resolution.

Quality Monitoring Tools

We utilize advanced tools like NICE CXone and Verint Monet to assess agent performance, adherence to protocols, common KPIs, and customer satisfaction metrics.

Cloud-based Telephony Infrastructure

We utilize cloud-based PBX systems that offer features like intelligent call routing and interactive voice response (IVR) systems tailored to manufacturing scenarios.

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Invensis - The Most Trusted Manufacturing Call Center Company

As a seasoned manufacturing call center services provider, we deliver support to various sectors within the industry. Our client base spans domains such as automotive, electronics, heavy machinery, consumer goods, and more. We offer customer support beyond traditional working hours and even festival holidays. Our dedicated team is well-versed in manufacturing processes and technologies to provide insightful and practical assistance to your callers. Our clients hail from diverse countries, including the US, Canada, Australia, and the UK, for our heightened responsiveness and customer satisfaction.

2.5M+

Calls Processed
Annually

99.9%

Service
Uptime

98.5%

First-call
Issue Resolution

24/7

Service
Availability

15+

Integrated
Software Tools

98%

Customer
Satisfaction Rate

We Provide
Services

We are Waiting! Outsource to Us Now.
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

Our eCommerce Store Management Services Cover Leading Platforms

Channeladvisor
Walmart
Houzz
Etsy
Shoppingcart
Ebay
Amazon
Pinnaclecart
EKM
YahooShopping
Mangeto
Woo
BigCommerce
NopCommerce
Miva
NetSuite
Drupal
OsCommerce
Zencode
Weebly
XCart
Wix
Volusion
3DCart
Prestashop
OpenCart
Shopify
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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