Railway Logistics BPO Services

For over two decades, we have assisted businesses across the globe in optimizing their railway logistics processes. Our services include route planning & optimization, real-time tracking & monitoring, supply chain visibility solutions, customer service & query resolution, last-mile connectivity optimization, infrastructure planning & upgrades etc. We have provided these services to freight forwarders, third-party logistics (3PL) providers, parcel carriers, warehouse & distribution companies etc. 

Our railway logistics BPO services start with client engagement. During the engagement we understand their unique logistics needs. This is followed by aligning our processes for transportation of client goods.  We optimize routes by analyzing data on shipment requirements and delivery locations, considering factors such as distance and cost-efficiency. Next, we receive orders, enter details, and record the booking of shipments. During the entire process, our professionals handle swift resolution of client queries, with the help of clear communication channels.

Our services are backed by a team of professionals including logistics analysts, supply chain managers, compliance & customs experts, infrastructure planning experts, security & data protection specialists etc. They utilize advanced technologies such as geospatial technologies, predictive analytics, etc. for precise cargo monitoring. We also make use of automated scheduling and routing systems to optimize train movements. This helps us minimize delays, improve resource utilization, and guarantee 97% improvement in route optimization for our clients.